Delivery & Collection

• Can I come to your warehouse & collect my order?

Orders placed online can also be collected by customers, if their fulfilment is confirmed. As our warehouse also operates as a cash & carry, you can come and get what you need on site. 

• Do you do deliveries to my area?

We aim to deliver every order placed by phone, mail & web. We deliver to various parts of the UK. with our own delivery team & we also offer pallet delivery options for our customers where we are unable to reach. Simply reach out by e-mail or telephone to find out which delivery options are available for your area. You can find our contact information on the footer of this page.

• Do you have a minimum order value for free deliveries?

You need to spend at least £500 (exc. VAT) to be eligible for free local delivery from us. If we need to use a pallet courier to deliver your pallet, you need to spend at least £800 (exc. VAT). Alternatively, you can pay the shipping fee which will be charged during the checkout if you want to get a delivery for an order below the minimum amount. 

• Where is your warehouse based?

We are based in Edmonton, London. Please see the footer of this page to see our address & opening times.

• What are your opening hours? 

Please see the footer of this page to see our address & opening times.

Prices & Tax

• Do your prices include VAT?

The prices that you see on product cards are not VAT included. VAT is calculated during checkout.

Stock & Inventory

• Do you keep everything in stock?

Whatever is available on our website, we actually keep it in our warehouse. 

• What should I do if I do not get an item I order?

You should contact us as soon as you received the order so we can check our record to do a refund. You have 48 hours to report a missing item or a misdelivery. 

Labelling

•  Do you provide labels for imported products?

Most of the products we import from from EU come with labels on them. However, we are not able provide any label for imported goods from USA. If you have any concerns regarding these, please contact us before placing an order.